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Cancún International Airport
Airport Code: CUN
Carretera Cancún-Chetumal Km. 22 Cancún, Quintana Roo, Mexico CP 75220
Phone: +52 (984) 206-4000
Address: Km. 48 Carretera Cancún Playa del Carmen, Riviera Maya, Quintana Roo CP 77710
Consulate in Cancún
Blvd. Kukulcan Km. 13, Torre La Europea, Despacho 301 ZH Cancún, Quintana Roo, Mexico CP 77500
Phone: +52 (998) 883-0272
Consulate in Playa del Carmen
(An extension of the Consulate in Merida) "The Palapa" Calle 1 Sur, entre Avenida 15 y Avenida 20 Playa del Carmen, Quintana Roo CP 77710
Teléfono: +52 (984 )873-0303
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Once you book your vacation, you can arrange transportation from the airport to the resort by following the information sent to you in your confirmation email or visiting the following site: shuttleservices.vidanta.com/AutenticacionCliente. At this site, you will be able to reserve your transportation using your reservation number. A confirmation slip will then be emailed to you directly from the transportation company once they’ve reviewed and accepted your request.Transportation to Vidanta Riviera Maya is provided by Cancún Bay. When you get through customs at the airport, look for a driver wearing navy pants and a blue shirt with a Cancún Bay logo, carrying a sign for your resort hotel.
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Passports are required for anyone traveling to Mexico, including children.
When you pass through Immigration, the officer will give you a portion of your immigration form. Please keep this in a safe place—we recommend inside your passport—since you will need this upon departure from Mexico. We take great care to create safe, healthy environments for our members.
We provide purified water and bottled water in all rooms and we use purified water in all of our restaurants.